TextNow
Reviews and Complaints

It's not working and my phone is unlocked so and I'm having issues of hit I was having the data my SIM card was working until today and somehow another just quit working

I'm trying to port my number out of TextNow and into my Helium phone service account, but it says it did it, but it never did! I need it porting out!

I paid 3.99 for a SIM card, and now my phone is locked. It says to contact customer service, but there is no human service.

I cant get my textnow data..says activated cant text or call. Phone is unlocked and shows bars set the apn but when I receive calls and can even call out.. but hear nothing when I make the call

Wrong address got typed in and now I need to fix that so I can receive my SIM card. I have tried using the in-app chat bot, but it was completely unhelpful and very frustrating because all I need is someone to fix the address on my order. So I'm hoping this email is going to be able to help me resolve the issue I'm having.

Where's my SIM card? It's been well past the allotted days you originally told me.

On the third, you sent me an email stating on the 3rd of Nov. saying you sent my SIM card out. It's now the 17th.

I'm no genius; however, I'm sure that's 5 days past the latest expected day you gave. Considering I paid for this and still haven't received it, please let me know something.

I got a new phone and took a SIM card out of the phone and put it in this phone, and now my number's gone. I need that number for my lawyers and my doctors, please and thank you.

Stop attempting to charge me for using Text Now I don't use your service anymore. My name is Vester Lee Robinson Jr and y'all gave me a 626 phone number. Every time you do this and it declined it charges me 20.00 from my back.

I have a text now SIM card in my phone which enables me to make calls even though I'm not in a Wi-Fi area well all the sudden I went to go send a text when I wasn't in Wi-Fi and it wouldn't let me so I kept trying and I thought was just a certain number and so I went on the support the bot told me to delete the app and redownload it well when I did that my neighbor had been reassign messages on my page were from 2020 and it was a living *** and then it got to where it was the right page again but yeah I couldn't make calls outside of Wi-Fi and I was on support chat back and forth for almost an hour and a half and guess what it still wasn't resolved until I finally figured it out on my own so it's great if you don't need to make calls outside of Wi-Fi but if you're going to spend money on a SIM card that says that's what you get that's what you should download get and right now I'm not well I am now but it's been over a week of nothing but sheer terror and tears and frustration

Textnow frequently will place a 24 hour restriction/hold on your account without any apparent reason, or permanently disconnect your account for no apparent reason. You can't call them, or at least not without great difficulty, and when you do get someone on the phone, they refer you to the chat forums instead of fixing your phone service.

TextNow believes they are above the law, and will not respond to US FCC complaints.

Apparently their foreign Canadian headquarters believes that the FCC doesn't apply to them because they are in Canada.

Their signal is good, but the company is too unreliable to trust with your every day business dealings to be taken seriously as a primary source of telecommunication service. Best to avoid them.

I paid for a SIM card over a year ago, and I never got it. I've been asking for it and talking to somebody at customer service, going back and forth for a couple of weeks now, and sent them screenshots of my payments more than once.

I gave them my shipping address again to get a replacement more than once, and now all of a sudden, I'm talking to somebody new, and they're acting like they don't know what I'm talking about. Today, I noticed that they took my phone number that I have been paying for on subscription and replaced it with a new number. Now, I am very upset, and I want a refund. I don't care about the SIM card anymore, so I called customer support and went through the chatbot, and I never got anybody.

Then, I called them from his consumer, and I never got a human, and they just hung up. I am very unhappy; I want my money back.

I purchased a SIM card for 4.99 on August 31, 2025, and I have not received my SIM card. I would like a refund.

Online services have failed to help me with my SIM card, and I'm super frustrated. It's been going on for like 24 hours, and I just please need help from a human.

Nothing happened. The message merely said to use the app.

The reason I'm trying to reach someone is because there is not enough information via the app. I need to speak to someone else who is in IT, or tell me what to do.

I just paid for a daytime pass and for some reasonits not working? SO, what did I just pay for!?

I am pretty sure that text now just completely ripped me off!! And guess what? Wanna know what happens when you call their customer service line? You are met with an automated response that solves absolutely NOTHING!!

So once againWHAT DID I JUST PAY FOR? WHERE DID MY MONEY GO? HOW DO I CONTACT SOMEONE WHO WORKS THERE? I am extremely pissed off and still dont have a friggin phone!

Complete rip off. Waste of money. Absolute Scam. And I want my damn money back, like now.

I guess Ill keep text chatting with Susan from Pakistan or whatever robot they have scheduled for today.

DONT WASTE YOUR MONEY! YOU WILL STILL NEED A INTERNET CONNECTION WITH OR WITHOUT A PLAN FROM TEXTNOW