Contact TextNow Customer Service
TextNow Phone Numbers and Emails
Toll-Free Number:
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(855) 678-5488Privacy Inquiries
Customer Service:
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+1 226 476 1578
TextNow Emails:
TextNow Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TextNow Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TextNow is 12264761578. 83% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 15% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as TextNow may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TextNow Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TextNow is 12264761578. 83% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 15% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as TextNow may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call TextNow mainly because of account, cards and request for information.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact TextNow is orders@textnow.com. 42% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
TextNow Website:
TextNow Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
1 Sutter St., Ste 800
San Francisco, CA 94104
United States
TextNow Customer Service Reviews
sim card stopped being recognized by my phone. other cards worked.
reached out to all customer service numbers, emails, etc. there response was to ping pong me to another unhelpful sight I had already tried.
free? !?!?
Respond and try to accommodate the customers as much as possible.At least try to satisfy customer. Give more information on product so the person can be more assured it will work Offer to replacement.
Textnow advertised that people could make unlimited calls/texts FREE! With or without wifi.
NOT TRUE. I even purchased their sim card to make sure I'd get what was promised. No such luck.
Textnow only works w/ wifi.
Customer service is good - IF YOU HAVE 60-90 MIN to hang around until a live agent comes online.
Very poor connection. I have my phone on max volume and still find difficulty hearing the other party.
OVERALL - DOUBLE THUMBS DOWN!
How Good is TextNow's Customer Service?
Summary of TextNow Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TextNow?
Account Question:
- “Can't get into my account”
- “Trying to sign up on another phone”
- “Because my account is blocked”
Cards Question:
- “I paid $5 for a sims card and have never received it”
- “I ordered a SIM Card two weeks ago..i paid for it and have nit recieved it as if yet??”
- “Trying to install SIM card”
Request for Information Question:
- “I need to talk to customer service”
- “To check on a complaint”
- “Inquiry”
Activation/ Cancellation Question:
- “Want to cancel a sim card purchase”
- “To deactivate my account someone has hacked into its”
- “I canceled my subscription and I think I’m still being charged”
Product/ Service Question:
- “My phone brokeand I'm trying to get back logged in”
- “Order a sim card ,never received it sir”
- “Phone isn’t working without wyfy”
Shipping and Delivery Question:
- “Try to find tracking number to my new sims cards”
- “Haven't received my sim card in the mail.”
- “Didn't receive purchased sim card twice”
Payments and Charges Question:
- “Unauthorized charges”
- “Getting charged and don't use text now”
- “Billing”
Staff Question:
- “Need service when no wifi”
- “Need service”
- “To thank them for such great service and to inquire about new service for a friend”
Refund Question:
- “About purchase for 4.99 sim need refund”
- “I want my money back”
- “Refund my money”
Return/ Replace Question:
- “Change my number”
- “I'm needing to change my number”
- “Changing service”
Website/ Application Question:
- “App not working”
- “To get a application for a sim card so I can use the plone on my tablet”
- “Someone posted pornographiv images of me to your site”
Employment Question:
- “I have a user of your app who continues to harass me and stalk me. She is using your app to disguise her number I am forced to answer the phone due to my job I have blocked her it does not work constantly a different number”
- “Need old number to log onto my employer website”
Other Question:
- “Reporting a scam on a number that I helped my friend set up.”
- “Can’t receive code”
- “Complaining”
Compare TextNow To
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