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Contact TextNow Customer Service

TextNow Phone Numbers and Emails

Toll-Free Number:

  • (855) 678-5488
    Privacy Inquiries
Call customer service
Send Message

Customer Service:

  • +1 226 476 1578

TextNow Emails:

Business Customer Service
Partnership Inquiries
Complaints/ Feedback
Accessibility Feedback
Customer Service
Report a Security Concern
General Info
Legal
Law Enforcement, Privacy Inquiries
Media
Advertising Inquiries, Press Inquiries
Report Fraud
orders@textnow.com
Order Issues
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TextNow Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • TextNow Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call TextNow is 12264761578. 79% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 16% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as TextNow may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›

How to Contact TextNow Customer Service?

Most Popular Number:

(855) 678-5488
Privacy Inquiries
Total calls: 2 337 Issues resolved: 31 Last call: Dec 5, 2025

TextNow is a phone service working with an app to allow users of Canada and the United States to make unlimited free calls. Individuals having queries about the TextNow plans or those needing help with app activation can contact the support team by dialing the toll-free number, 1-855-678-5488. The TextNow customer service number, +1-226-476-1578, is also published for similar inquiries. Customers facing issues downloading the app on their device or those with questions about its available features can contact the company representative through the TextNow phone number to get their answers immediately.

The TextNow customer service agents are available at different email addresses to respond to specific customer issues. To contact the business customer service agent for partnership inquiries, email bizdev@textnow.com and get the required assistance. For complaints and feedback, use the email address accessibilityfeedback@textnow.com to share your thoughts. Individuals who want to contact TextNow customer service to report a security concern can write to security@textnow.com to discuss their issues.

The published email address for general information is community@textnow.com. Customers can use this address to contact TextNow support and get answers to all their questions. For legal issues, the company has published two email addresses for specific inquiries. To contact the law enforcement team, email lawenforcement@textnow.com and get support. Individuals with privacy inquiries can use the email address privacy@textnow.com to express their queries and concerns. For general queries of a legal nature, send an email to legal@textnow.com to get your answers.

The TextNow contact email for reporting fraud is abuse@textnow.com. Customers can write to orders@textnow.com to discuss issues regarding their orders and get the required assistance. If the problem is urgent, contact the published TextFree customer service phone number instead.

Customers who want to contact the company online can open the TextNow website on their browser and click the Contact option. On a new page, various categories of FAQs, including general introduction, account management, company policies, law enforcement, and troubleshooting, will appear. By going through this list of commonly asked questions, customers can find the answer to their specific query. If the answer is not there, the TextNow chat feature is also available on the website to assist the customers. To use that, click the purple chatbox at the bottom right corner on the same page. That will direct you to the TextNow customer service chat, where you can share your concerns regarding data or activation issues, login, texting, cancellation, number pointing, and other similar inquiries.

Customers can install the TextNow app for free calls and text messages. To activate it, log in to your account using your phone number. TextNow application is also a convenient means of contacting the company representative for queries about their available services. Customers can also use it for assistance related to rewards, payment concerns, and more.

The company has an active customer support team to respond to your queries at all times throughout the week. Individuals seeking assistance with any issue can dial the TextNow customer service telephone number 24/7 to talk to the company representative. The support team is also available for a live chat or assistance in their offices from 10:00 AM to 5:30 PM EST. During these hours, you can visit the company corporate office at 420 Wes Graham Way, Waterloo, Ontario, N2L 0J6, Canada, to meet the customer service agent and get assistance.

PissedConsumer Club

Contact Information

TextNow Website:

TextNow Help Center:

Corporate Office Address:

TextNow, Inc.
420 Wes Graham Way, Ste 200
Waterloo, Ontario N2L 0J6
Canada

Other Info (opening hours):

Other Location:

1 Sutter St., Ste 800

San Francisco, CA 94104

United States

More contact details

TextNow Customer Service Reviews

1.4 / 5
Bad
Casey F Nfp
What did I just pay for!??!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I just paid for a daytime pass and for some reasonits not working? SO, what did I just pay for!?

I am pretty sure that text now just completely ripped me off!! And guess what? Wanna know what happens when you call their customer service line? You are met with an automated response that solves absolutely NOTHING!!

So once againWHAT DID I JUST PAY FOR? WHERE DID MY MONEY GO? HOW DO I CONTACT SOMEONE WHO WORKS THERE? I am extremely pissed off and still dont have a friggin phone!

Complete rip off. Waste of money. Absolute Scam. And I want my damn money back, like now.

I guess Ill keep text chatting with Susan from Pakistan or whatever robot they have scheduled for today.

DONT WASTE YOUR MONEY! YOU WILL STILL NEED A INTERNET CONNECTION WITH OR WITHOUT A PLAN FROM TEXTNOWBullshitBullshitBullshit

David B Ctk
I have received no contact from Text Now

Terrible customer service. I have tried contacting them several time through several different methods and have not received any contact from them at all.

Herman vega V
I will never tell any iof my friends to get textnow because they took my money for a an got from them and they never gave me what I pay for and when I call they don't answer me

You didn't give me what I pay for you took money and won't answer me whan I try calling you would never tell friend to get textnow

How Good is TextNow's Customer Service?

Geeg J
Geeg J
Feels Disappointed | May 14, 2025

NO CUSTOMER SERVICE THEY'LL DELETE YOUR PHONE NUMBER EVEN IF YOU USE IT EVERY 30 DAYS

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Norah Lwo
Norah Lwo
Feels Disappointed | Jan 30, 2025

Because I am still waiting for my grandson’s SIM card.

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Novella Etm
Novella Etm
Feels Disappointed | Oct 04, 2024

I brought a $4.99 sim card and never received it!! I paid for it from my chime card. Wasn't able to reach nobody just got a recording.

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Damyan Qoa
Damyan Qoa
Feels Disappointed | Oct 04, 2024

Still waiting for my Sims card to arrive

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Ronnald Uli
Ronnald Uli
Feels Disappointed | Sep 29, 2024

I still have not received my Sim card yet I have a new address and I been trying to update it but I can't and missing my Sim card as well

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Giuseppina Hit
Giuseppina Hit
Feels Disappointed | Sep 14, 2024

When im not on WiFi i can't use my Internet

Read full quote

Summary of TextNow Customer Service Calls

11K TOTAL
CALLS
00:49 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TextNow?

Account Question:

  • “I need my account number”
  • “I cannot log back into my account and I need important information from”
  • “TN Temporarily blocked”

Cards Question:

  • “I got a new phone and took a SIM card out of the phone and put it in this phone and now my numbers going I need that number for my lawyers and my doctors please okay”
  • “Get sims card”
  • “I just got a TextNow SIM card and I don't know it's not working”

Request for Information Question:

  • “Have a question”
  • “Can't reach anyone for help”
  • “Need help logging back into my old textnow account”

Activation/ Cancellation Question:

  • “I need to activate a my sims card on a new device”
  • “Cancel all subscriptions and refund”
  • “To cancel textnow service”

Product/ Service Question:

  • “One of my phones broke and I put text now on my girlfriend's phone I want to get her off of it because she keeps going in my calls and harassing me”
  • “Technical support”
  • “Someone who uses textnow is harassing me with a fake number and I need to figure out who it is”

Shipping and Delivery Question:

  • “Been over a month since ordered Sim upgrade and have not recievedyet”
  • “Order placed July 18,2025 for sim still hasn't been delivered”
  • “I’ve been logged out, and reset emails are not coming to me via my email address”

Payments and Charges Question:

  • “Over charge for subscription”
  • “Paid subscription”
  • “Someone using my text now fraudulent”

Staff Question:

  • “Service screwed”
  • “Can't use service due to improperly accused of "violating of terms of use"”
  • “Need to transfer service to new device”

Refund Question:

  • “I want a refund”
  • “They not trying too get my refund back too my account I am about too report the too the cfpb”
  • “Needing to get a refund for a lock in subscription. AI was not helpful in trying to resolve the issue. Not mad, just want clarity.”

Return/ Replace Question:

  • “I am trying to change my old number to a new. Sorry I don't have a number to give you number and it's not letting me so please help me”
  • “I am receiving harassing phone calls. I don't want to change my number due to professional contacts. I want you to block the spoof numbers. I have blocked on my end but they keep calling from another number.”
  • “Number change and disconnect”

Website/ Application Question:

  • “I can’t make any calls out I was using 2 devices one was an android but no longer using the android foam. I’m using my iPhone 11 that I download the TextNow app on and it was working but now it’s not I can’t make any calls out.”
  • “App won’t open, it’s malfunctioning, shows a black screen only”
  • “I wanna use the textnow app wi-fi free”

Employment Question:

  • “I have a user of your app who continues to harass me and stalk me. She is using your app to disguise her number I am forced to answer the phone due to my job I have blocked her it does not work constantly a different number”
  • “Need old number to log onto my employer website”

Other Question:

  • “Trying to get my phone number back”
  • “645824”
  • “No puedo recuperar mi número”

Compare TextNow Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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