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Contact TextNow Customer Service

How to Reach a Person at TextNow

Verified Contact Information

Toll-Free Number:

  • 1-855-678-5488
    Privacy Inquiries
Call Now
Send Message

Customer Service:

  • +1 226 476 1578
    IVR / Automated System Only (No Human Option)

Complaints/ Feedback:

accessibilityfeedback@textnow.com
Accessibility Feedback

Customer Service:

security@textnow.com
Report a Security Concern
community@textnow.com

Legal:

lawenforcement@textnow.com
Law Enforcement
privacy@textnow.com
Privacy Inquiries
legal@textnow.com

Media:

advertising@textnow.com
Advertising Inquiries
press@textnow.com
Press Inquiries

Report Fraud:

abuse@textnow.com

TextNow Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular TextNow Phone Number
+1 226 476 1578
Average Hold Time
More than 30 min
Average Calls duration
1 minute
Most Popular TextNow Email Address
accessibilityfeedback@textnow.com
TextNow Live Agent Availability
16% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
View full overview

How to Contact TextNow Customer Service?

Most Popular Number:

(855) 678-5488
Privacy Inquiries
Total calls: 2 492 Issues resolved: 34 Last call: Jun 12, 2026

TextNow is a phone service working with an app to allow users of Canada and the United States to make unlimited free calls. Individuals having queries about the TextNow plans or those needing help with app activation can contact the support team by dialing the toll-free number, 1-855-678-5488. The TextNow customer service number, +1-226-476-1578, is also published for similar inquiries. Customers facing issues downloading the app on their device or those with questions about its available features can contact the company representative through the TextNow phone number to get their answers immediately.

The TextNow customer service agents are available at different email addresses to respond to specific customer issues. To contact the business customer service agent for partnership inquiries, email bizdev@textnow.com and get the required assistance. For complaints and feedback, use the email address accessibilityfeedback@textnow.com to share your thoughts. Individuals who want to contact TextNow customer service to report a security concern can write to security@textnow.com to discuss their issues.

The published email address for general information is community@textnow.com. Customers can use this address to contact TextNow support and get answers to all their questions. For legal issues, the company has published two email addresses for specific inquiries. To contact the law enforcement team, email lawenforcement@textnow.com and get support. Individuals with privacy inquiries can use the email address privacy@textnow.com to express their queries and concerns. For general queries of a legal nature, send an email to legal@textnow.com to get your answers.

The TextNow contact email for reporting fraud is abuse@textnow.com. Customers can write to orders@textnow.com to discuss issues regarding their orders and get the required assistance. If the problem is urgent, contact the published TextFree customer service phone number instead.

Customers who want to contact the company online can open the TextNow website on their browser and click the Contact option. On a new page, various categories of FAQs, including general introduction, account management, company policies, law enforcement, and troubleshooting, will appear. By going through this list of commonly asked questions, customers can find the answer to their specific query. If the answer is not there, the TextNow chat feature is also available on the website to assist the customers. To use that, click the purple chatbox at the bottom right corner on the same page. That will direct you to the TextNow customer service chat, where you can share your concerns regarding data or activation issues, login, texting, cancellation, number pointing, and other similar inquiries.

Customers can install the TextNow app for free calls and text messages. To activate it, log in to your account using your phone number. TextNow application is also a convenient means of contacting the company representative for queries about their available services. Customers can also use it for assistance related to rewards, payment concerns, and more.

The company has an active customer support team to respond to your queries at all times throughout the week. Individuals seeking assistance with any issue can dial the TextNow customer service telephone number 24/7 to talk to the company representative. The support team is also available for a live chat or assistance in their offices from 10:00 AM to 5:30 PM EST. During these hours, you can visit the company corporate office at 420 Wes Graham Way, Waterloo, Ontario, N2L 0J6, Canada, to meet the customer service agent and get assistance.

PissedConsumer Club

Contact Information

TextNow Website:

TextNow Help Center:

Corporate Office Address:

TextNow, Inc.
420 Wes Graham Way, Ste 200
Waterloo, Ontario N2L 0J6
Canada

Other Info (opening hours):

Other Location:

1 Sutter St., Ste 800

San Francisco, CA 94104

United States

More contact details

Summary of TextNow Customer Service Calls

11.2K TOTAL
CALLS
00:52 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TextNow?

Account Question:

  • “Change phone number”
  • “I cant make outside calls ive been blocked for some reason”
  • “My account number is it supported”

Cards Question:

  • “Need a SIM card”
  • “Taking money off my card”
  • “Sim card”

Request for Information Question:

  • “Help with technical issues in the app”
  • “I need to speak to someone regarding my recent purchase of a SIM card. I think the sim card is faulty. When I get out of the app in order to get back in ,I have to change my password. I called and spoke with an agent 6 times, asking me the same ques”
  • “Need to know where I can use my $30.00 gift at”

Activation/ Cancellation Question:

  • “Cancel service”
  • “Cancel my phone service”
  • “Deactivate my phone now”

Product/ Service Question:

  • “Don't have access to my number”
  • “Issues with purchased subscription”
  • “Bad connection”

Shipping and Delivery Question:

  • “Activar tarjeta sim”
  • “Wrong address on sim card order”
  • “Been over a month since ordered Sim upgrade and have not recievedyet”

Payments and Charges Question:

  • “Continuously billing”
  • “Constantly billing my account for month seeking refunds”
  • “Unauthorized charges”

Staff Question:

  • “To obtain specifics about how the service works”
  • “My phone service does not work”
  • “Establish service with iPhone and sim card”

Refund Question:

  • “Refund”
  • “Refund to new card”
  • “I want a refund”

Return/ Replace Question:

  • “Change number”
  • “I need to change my emal address”
  • “I am trying to change my old number to a new. Sorry I don't have a number to give you number and it's not letting me so please help me”

Website/ Application Question:

  • “I tried installing the free SIM card and now I can’t send text messages”
  • “I can't redownload my TextNow app back to my device”
  • “I can’t make any calls out I was using 2 devices one was an android but no longer using the android foam. I’m using my iPhone 11 that I download the TextNow app on and it was working but now it’s not I can’t make any calls out.”

Employment Question:

  • “I have a user of your app who continues to harass me and stalk me. She is using your app to disguise her number I am forced to answer the phone due to my job I have blocked her it does not work constantly a different number”
  • “Need old number to log onto my employer website”

Other Question:

  • “I loose my number an want it back”
  • “Someone else has my phone number”
  • “Phone calls”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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