Contact TextNow Customer Service
TextNow Phone Numbers and Emails
Toll-Free Number:
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(855) 678-5488Privacy Inquiries
Customer Service:
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+1 226 476 1578
TextNow Emails:
TextNow Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TextNow Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TextNow is +1 226 476 1578. 78% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 16% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as TextNow may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TextNow Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TextNow is +1 226 476 1578. 78% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 16% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as TextNow may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call TextNow mainly because of account, cards and request for information.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact TextNow is orders@textnow.com. 40% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
How to Contact TextNow Customer Service?
Most Popular Number:
| Total calls: 2 405 | Issues resolved: 32 | Last call: Mar 9, 2026 |
Contact Information
TextNow Website:
TextNow Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
1 Sutter St., Ste 800
San Francisco, CA 94104
United States
How Good is TextNow's Customer Service?
Summary of TextNow Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TextNow?
Account Question:
- “Need old number back or off of my Chime Account”
- “Recover old phone number”
- “I need your account number and my pin to port a number”
Cards Question:
- “I need too get my SIM card switched too another phone please”
- “SIM card activation in different phone”
- “My sim card was stolen”
Request for Information Question:
- “I need to set up my voice mail and check my messages”
- “Support”
- “Requesting new sim card”
Activation/ Cancellation Question:
- “I need to activate a my sims card on a new device”
- “Cancel all subscriptions and refund”
- “To cancel textnow service”
Product/ Service Question:
- “New sim won't work”
- “I purchased the sin card and died not work says to contact customer service”
- “Trying to get my bag connected with TextNow”
Shipping and Delivery Question:
- “Wrong address on sim card order”
- “Been over a month since ordered Sim upgrade and have not recievedyet”
- “Order placed July 18,2025 for sim still hasn't been delivered”
Payments and Charges Question:
- “Billing”
- “Overcharged”
- “Over charge for subscription”
Staff Question:
- “Establish service with iPhone and sim card”
- “Service screwed”
- “Can't use service due to improperly accused of "violating of terms of use"”
Refund Question:
- “Refund to new card”
- “I want a refund”
- “They not trying too get my refund back too my account I am about too report the too the cfpb”
Return/ Replace Question:
- “I am trying to change my old number to a new. Sorry I don't have a number to give you number and it's not letting me so please help me”
- “I am receiving harassing phone calls. I don't want to change my number due to professional contacts. I want you to block the spoof numbers. I have blocked on my end but they keep calling from another number.”
- “Number change and disconnect”
Website/ Application Question:
- “I can't redownload my TextNow app back to my device”
- “I can’t make any calls out I was using 2 devices one was an android but no longer using the android foam. I’m using my iPhone 11 that I download the TextNow app on and it was working but now it’s not I can’t make any calls out.”
- “App won’t open, it’s malfunctioning, shows a black screen only”
Employment Question:
- “I have a user of your app who continues to harass me and stalk me. She is using your app to disguise her number I am forced to answer the phone due to my job I have blocked her it does not work constantly a different number”
- “Need old number to log onto my employer website”
Other Question:
- “Porting out number”
- “Crying to set up phone”
- “I need to transfer my number out of taxtnow to another carrier please”
Compare TextNow Customer Service To
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