TextNow
TextNow Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TextNow has a 1.8 star rating from 527 reviews; 11% would likely recommend. Consumers are mostly dissatisfied and unfavorable reviews dominate.
Key Takeaways for Future Customers
- Service often requires Wi‑Fi; consider reliability before relying as primary phone.
- Expect limited live support; account, porting, and SIM card issues reported.
- Watch subscription billing and request refunds promptly if unauthorized charges occur.
Negative Feedback / Risk Areas
- Frequent customer service failures and no live help.
- Billing, unauthorized charges, and refund complaints.
- SIM card delivery, activation, and number porting problems affect reliability.
Positive Feedback
Users value the free number option and low‑cost offerings when service works as expected.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TextNow has a 1.8 star rating from 527 reviews; 11% would likely recommend. Consumers are mostly dissatisfied and unfavorable reviews dominate.
Key Takeaways for Future Customers
- Service often requires Wi‑Fi; consider reliability before relying as primary phone.
- Expect limited live support; account, porting, and SIM card issues reported.
- Watch subscription billing and request refunds promptly if unauthorized charges occur.
Negative Feedback / Risk Areas
- Frequent customer service failures and no live help.
- Billing, unauthorized charges, and refund complaints.
- SIM card delivery, activation, and number porting problems affect reliability.
Positive Feedback
Users value the free number option and low‑cost offerings when service works as expected.
Media from reviews
Winchendon, Massachusetts
I tried installing the free SIM card and now I can’t send text messages
No help, nobody to speak to. I have even been trying for hours to reach or speak to someone. No help, nobody for support.
- Free text and call app
- No customer service
User's recommendation: Live person needed to communicate concerns with this app
Arlington, Tennessee
Someone harassing me off yall app
This young lady by the name of Karen Johnson is calling me from your app on FaceTime with an unknown number. The police told me to contact you to get the actual account of the person and number to file a harassment charge.
User's recommendation: They taking advantage of this app to play on people phones other than something positive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pacoima, California
Overcharged
I am getting charged $1.99 and didn't give permission. I was charged $1.99 twice in one day. I want to be refunded and my account closed.
- Good for a temporary way of communicating with family or friends
- Was charged for service i did not want or authorize
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elliot Lake, Ontario
I am still being charged on my visa...
I am still being charged on my Visa debit... I've cancelled and did cancel all my information and I have not used your app in a long time.
I want a total refund for all the charges against my card. Or I will be contacting the authorities.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Trenton, New Jersey
I'm trying to order a text now $4.99 SIM card it doesn't let me
I'm trying to order a text now SIM card on my app for 499 and it's not accepting my credit information and my credit information is correct
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pembroke Pines, Florida
Number porting
Been a week and my number hasn't been transferred in! No explanation or anything!
I'm pissed and over the wait!
I need that number for work and my life! Why can't I talk to someone?
- Good wifi
- Temporary use for a phone
Preferred solution: Full refund
User's recommendation: Temporary use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Login issues
- - Unable to receive verification code for TextNow 619754**** because Gmail is locked by 2FA.
- - Needs access to Google verification code to proceed.
I messaged them and told them about my 2FA issue im having with them and the sent me a link to the g./recover page (which i have already tried) and nothing got resolved. i dont think that they get the question im asking them when alls i need is to get the 2FA code that is being sent by google, but my text now number that is linked with google sends an authentication code to text now and vice versa.
im at a loss here, all of my information (bank accounts, google drive, etc.) are on the account jarrelljeff99@***.com. All of my pictures, my resume, EVERYTHING is GONE....
i am trying to gain access to my text now profile under the phone number 619754**** and am unable to receive the verification code to my gmail because it is currently locked due to the 2FA and need access so i can access the verification code sent by google. please respond back asap it would be greatly appreciated. thank you
- Free calls via wifi
- Dont use them for a verification method for googles 2fa
Preferred solution: back into my account so i can verify my google acct.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bloomington, Indiana
Not able to make calls says call rejected
got a message when I try to make a call on text now says vpn issue or not verified email address or unusual calling activity
Preferred solution: issue resolved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
I canceled my subscription with you...
I canceled my subscription with you guys and I am still getting money taken out of my account for $35.99. I am no longer with you, I have a new phone number and everything, and I don't want you guys taking money out of my account anymore.
So please return the money to my bank account immediately. Thank you and have a good day.
- Lied about having unlimited data and unlimited nationwide talk text and data
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Ohio
I want to port out.
- - I want to port my number to another carrier.
- - Your chat does not work.
- - My cell phone cant get a signal at all only wifi or SOS.
- - How do I do this?
I want to port out my number to another carrier. Your chat does not work.
How do I do this? My cell phone cant get a signal at all only wifi or SOS, If I violated your terms of service I find it hard to believe as I almost only use this phone for calls, no data and my texts are minimal.
- Its free
- It dont work
Preferred solution: I want to port out mu number
User's recommendation: Do not use this company. This service is terribly. I cant get a cell phone signal at all unless I use wifi by my computer. The ads are for children and annoying too The customer service is terrible I do not recomended this company Use at your own frustration
Stokesdale, North Carolina
Need help now
Want my number returned site went into a restart mode on its own and glitched out my number I use it for business
- Minor
- Have been there for me awhile
Preferred solution: Help to get my d number back
User's recommendation: Do not use your text in high randoms sequence
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Owensboro, Kentucky
Having issues with my text now SIM card that I got yesterday with unlimited text and talk
It's not working and my phone is unlocked so and I'm having issues of hit I was having the data my SIM card was working until today and somehow another just quit working
Preferred solution: A lot to for my service to be fixed that the SIM card that I bought to be activate or reset to this phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Porting
I'm trying to port my number out of TextNow and into my Helium phone service account, but it says it did it, but it never did! I need it porting out!
Preferred solution: Port out #
User's recommendation: Fine but don't port out anything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI purchased the sin card and died not work says to contact customer service
I paid 3.99 for a SIM card, and now my phone is locked. It says to contact customer service, but there is no human service.
- Phone locked
Preferred solution: I would simply like the sim card i purchased from text now to actually work
User's recommendation: Sucks
Dallas, Texas
Text now is not working on my phone
I cant get my textnow data..says activated cant text or call. Phone is unlocked and shows bars set the apn but when I receive calls and can even call out.. but hear nothing when I make the call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
Wrong address on sim card order
- - Wrong address entered and must be fixed on my order to receive my SIM.
- - The in-app chat bot was unhelpful and I hope this email resolves the issue.
Wrong address got typed in and now I need to fix that so I can receive my SIM card. I have tried using the in-app chat bot, but it was completely unhelpful and very frustrating because all I need is someone to fix the address on my order. So I'm hoping this email is going to be able to help me resolve the issue I'm having.
- Great price for phone service
- Bad customer service
Preferred solution: Deliver product or service ordered
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