TextNow
TextNow Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TextNow has 1.8 star rating based on 596 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend TextNow to a friend or colleague.
- Rating Distribution
Pros: Free number, Just need help, Texnow is good just hard to get ahold of.
Cons: Difficult to speak to customer service, No support, No customer support at all.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TextNow has 1.8 star rating based on 596 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend TextNow to a friend or colleague.
- Rating Distribution
Pros: Free number, Just need help, Texnow is good just hard to get ahold of.
Cons: Difficult to speak to customer service, No support, No customer support at all.80% of users think that TextNow should improve its Customer Service.
68% of users say that they won't use TextNow in the future for similar services or products.Recent recommendations regarding this business are as follows: "Dont waste your time or money. They make a free service costly.", "Don't bother getting the product cause it never comes", "Make sure you have all day to wait to talk to customer service.", "Dont use this app if you are from my contry", "Please help me".
Most users ask TextNow for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone not making calls.
When I place a call, the phone displays: 'Placing this call will end your TextNow call.' The phone has started doing this on all outgoing calls.
Preferred solution: Deliver product or service ordered
User's recommendation: Dont waste your time or money. They make a free service costly.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSim card and and it's not working
I bought it months ago to use but not on Wi-Fi as it says; not once has it worked. I put it in, I followed the instructions.
I tried to contact them; they were trying to tell me that my settings were wrong. I watched videos on YouTube, I've done everything that I was supposed to, and it still doesn't work.
- Offer of free service via wifi
- No customer support at all
- No assistance for refund
Preferred solution: I want it to do what it says and allow me to use it when not connected to Wi-Fi since I paid for the SIM card
User's recommendation: Don't pay for the SIM card it won't work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Palmdale, CaliforniaChat service failed 5 times been over 10 days and I still don't have my number ported in.
Phone number is a waste of time automated recording that hangs up on you at the end. Chats have made me wait hours and then dropped when I don't respond when they have provided no notification when sound options are on, my volume is up and, my notifications are turned on.
User's recommendation: Make sure you have all day to wait to talk to customer service.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized Purchase
Unauthorized use of my bank account I didn't authorize no one to take money out of my account please refund my money
- Scam
Preferred solution: Full refund
User's recommendation: Speedway do not get text now
870-433-****
I need to know how much it's going to cost me.If anyone calls me none please tell me something Yo, can you help me out with nothing?I'm just trying to figure out how much you're gonna cost me before.I put it in my pholet me know.
Can you text me something?Then I got somebody else's angry seed a car.D let me pay twice
User's recommendation: I'm going to see how much is gonna cost me to get the sims card open as I all I want to know
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Limited account
When I was sending videos to my best friend through link, it made my account limited whenever it said that I was spamming when I wasnt
- You get a free phone number
- Will ban you
- When you send simple things like videos or too much of it
- Ads
Preferred solution: My account not limited and to have it back and to not have this happen again
User's recommendation: Honestly, just find another app because this is a scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRetrieve deleted message
Hi, I would like to ask you to email me and retrieve deleted messages so I can show proof to the judge that we did talk to each other so he can't lie to the judge. My current phone number is 863-624-****.
I text messaged him, his phone number is 863-512-****. I want you to email me, so I can show proof to the judge that he did text message me as soon as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSim card
It's been two weeks since I paid for a SIM card and received an email the same day stating that it had been shipped. The problem is, I still haven't received it, and I shouldn't have had to purchase another one because, for some reason, it was deactivated.
I thought once you purchase a SIM card and keep it, it doesn't get deactivated. I have been using TextNow for years, but it seems that everything is changing and those of us that have been here for years don't understand what is going on. Years ago, when I bought a SIM card, it locked in my phone number and that was it โ I didn't have to do any more. But now, it seems like you have to pay weekly or monthly to have your number locked in and not have your phone disconnected.
It's upsetting how things have changed and we now have to pay for things we never had to pay for before with TextNow. My main reason for contacting you is that I paid for a SIM card over two weeks ago and still haven't received it. Since the 24th, it keeps telling me to activate my SIM card that I don't have yet. Can someone please tell me what's going on?
I get nowhere in trying to find out what is going on because your bot chat help can't assist, and I haven't found a number that I can call to talk to anyone. So please, email me back with what is going on with the SIM card I have already paid for and haven't gotten yet.
Preferred solution: Deliver product or service ordered
User's recommendation: It's a good service or once was this is my first problem so I hope it gets fixed
870-433-****
Can you please tell me how much it's gonna cost me to get The Sims card open? And I got one Yao sent me a pay for $4 and some cent.
User's recommendation: I'm trying to see how much it's gonna cause me to get this Sam's car on.I got me from y'all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Carol Stream, IllinoisResolved: Does not deliver on what they advertise. MISLEADING ADVERTISING.
Company fixed the issue and I have been provided with apology. Textnow works quite well. Issue has been resolved - error was on my end.
Textnow advertised that people could make unlimited calls/texts FREE! With or without wifi.
NOT TRUE. I even purchased their sim card to make sure I'd get what was promised. No such luck.
Textnow only works w/ wifi.
Customer service is good - IF YOU HAVE 60-90 MIN to hang around until a live agent comes online.
Very poor connection. I have my phone on max volume and still find difficulty hearing the other party.
OVERALL - DOUBLE THUMBS DOWN!
User's recommendation: Stay away from Textnow.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Riverside, CaliforniaCustomer service worthless
sim card stopped being recognized by my phone. other cards worked.
reached out to all customer service numbers, emails, etc. there response was to ping pong me to another unhelpful sight I had already tried.
free? !?!?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy I can not receive or send text massage?
Hello, I can not receive texts from people, people can not receive texts from me , can you check to see whats going on with my account? Please
My number is 657-293-****
- No response
Preferred solution: Why I can not receive or send text messages?
User's recommendation: Please help me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNipueneenee@***.com
Trying to activate the SIM card, but in the process of activation, it stated that this SIM couldn't be activated and to reach out to you all. Please help resolve this. Thanks.
- Able to actually use and have a phone for backup and it operates as any other phone
- Activation is the only issue i have and ha
Preferred solution: Resolved successfully
User's recommendation: Possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues with sim
I can't help or in touch with anyone to help me with my Sim card and comparable to so it can use your Sim card
- Non
- Non
Preferred solution: I would like to know the cricket dream phone can use Textnow Sim card and i my number on my sim card
User's recommendation: I would never commended this *** *** company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy phone time is not going on my phone, I bought a $39.99 phone plan but it's not working
They could address my issue instead of doing everything but fixing it! I am very dissatisfied.
I've been trying to get the time I bought on my phone since the 15th! I will be changing providers because you guys keep blowing me off!
- Number
- Unpredictable and no contact solution worthless service
Preferred solution: Full refund
User's recommendation: Not no but *** NO!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Visalia, CaliforniaI havent heard from them.
Respond and try to accommodate the customers as much as possible.At least try to satisfy customer. Give more information on product so the person can be more assured it will work Offer to replacement.
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