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TextNow

TextNow

www.textnow.com
What is your customer experience with TextNow?

TextNow Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

TextNow has a 1.8 star rating from 526 reviews, with only 11% likely to recommend; consumers report widespread dissatisfaction, frequent calls for a refund, and common issues with reliability, billing and customer service.

Key Takeaways for Future Customers

  • Expect frequent support delays; many TextNow reviews cite difficulty reaching live help for number porting and account issues.
  • Service can be free but paid subscriptions and SIM purchases have recurring billing and refund complaints.

Negative Feedback / Risk Areas

  • Difficult to contact customer service and long unresolved tickets.
  • Problems porting numbers, SIM delivery and activation failures.
  • Unexpected charges, disputed billing and slow refund processing.

Positive Feedback

Users value the free phone number option and low-cost plans when service and support function as expected.

View full overview ›

Media from reviews

TextNow - Overcharged
TextNow - Can't text or call on my phones numberTextNow - Yes, I need somebody to call or service support or customer service like actual...TextNow - The support number only gave an automated speech about how to get help about...TextNow - Account showing disabledTextNow - Manishjohn890@***.comTextNow - Chat service failed 5 times been over 10 days and I still don't have my number...
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Show reviews that mention
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Roxxy W Gpm
map-marker Pembroke Pines, Florida

Number porting

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Been a week and my number hasn't been transferred in! No explanation or anything!

I'm pissed and over the wait!

I need that number for work and my life! Why can't I talk to someone?

Loss:
$8
Pros:
  • Good wifi
Cons:
  • Temporary use for a phone

Preferred solution: Full refund

User's recommendation: Temporary use

View full review
Adrian G Leu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pacoima, California

Overcharged

TextNow - Overcharged

I am getting charged $1.99 and didn't give permission. I was charged $1.99 twice in one day. I want to be refunded and my account closed.

Loss:
$6
Pros:
  • Good for a temporary way of communicating with family or friends
Cons:
  • Was charged for service i did not want or authorize

Preferred solution: Full refund

View full review
Jeffrey Jarrell

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

Login issues

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AI Highlights
  • - Unable to receive verification code for TextNow 619754**** because Gmail is locked by 2FA.
  • - Needs access to Google verification code to proceed.
Updated by user Feb 15, 2026

I messaged them and told them about my 2FA issue im having with them and the sent me a link to the g./recover page (which i have already tried) and nothing got resolved. i dont think that they get the question im asking them when alls i need is to get the 2FA code that is being sent by google, but my text now number that is linked with google sends an authentication code to text now and vice versa.

im at a loss here, all of my information (bank accounts, google drive, etc.) are on the account jarrelljeff99@***.com. All of my pictures, my resume, EVERYTHING is GONE....

Original review Feb 12, 2026

i am trying to gain access to my text now profile under the phone number 619754**** and am unable to receive the verification code to my gmail because it is currently locked due to the 2FA and need access so i can access the verification code sent by google. please respond back asap it would be greatly appreciated. thank you

Pros:
  • Free calls via wifi
Cons:
  • Dont use them for a verification method for googles 2fa

Preferred solution: back into my account so i can verify my google acct.

View full review
christopher h Zlt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Ohio

I want to port out.

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AI Highlights
  • - I want to port my number to another carrier.
  • - Your chat does not work.
  • - My cell phone cant get a signal at all only wifi or SOS.
  • - How do I do this?

I want to port out my number to another carrier. Your chat does not work.

How do I do this? My cell phone cant get a signal at all only wifi or SOS, If I violated your terms of service I find it hard to believe as I almost only use this phone for calls, no data and my texts are minimal.

Pros:
  • Its free
Cons:
  • It dont work

Preferred solution: I want to port out mu number

User's recommendation: Do not use this company. This service is terribly. I cant get a cell phone signal at all unless I use wifi by my computer. The ads are for children and annoying too The customer service is terrible I do not recomended this company Use at your own frustration

View full review
John C Tmj
map-marker Stokesdale, North Carolina

Need help now

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Want my number returned site went into a restart mode on its own and glitched out my number I use it for business

Pros:
  • Minor
Cons:
  • Have been there for me awhile

Preferred solution: Help to get my d number back

User's recommendation: Do not use your text in high randoms sequence

View full review
Jeremy W Elg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bloomington, Indiana

Not able to make calls says call rejected

got a message when I try to make a call on text now says vpn issue or not verified email address or unusual calling activity

Preferred solution: issue resolved

View full review
Jeasy G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Owensboro, Kentucky

Having issues with my text now SIM card that I got yesterday with unlimited text and talk

It's not working and my phone is unlocked so and I'm having issues of hit I was having the data my SIM card was working until today and somehow another just quit working

Loss:
$4

Preferred solution: A lot to for my service to be fixed that the SIM card that I bought to be activate or reset to this phone

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ROXXY W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Porting

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I'm trying to port my number out of TextNow and into my Helium phone service account, but it says it did it, but it never did! I need it porting out!

Loss:
$7

Preferred solution: Port out #

User's recommendation: Fine but don't port out anything

View full review
Kimberly W Ldl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I purchased the sin card and died not work says to contact customer service

I paid 3.99 for a SIM card, and now my phone is locked. It says to contact customer service, but there is no human service.

Loss:
$3
Cons:
  • Phone locked

Preferred solution: I would simply like the sim card i purchased from text now to actually work

User's recommendation: Sucks

View full review
Anonymous
map-marker Dallas, Texas

Text now is not working on my phone

I cant get my textnow data..says activated cant text or call. Phone is unlocked and shows bars set the apn but when I receive calls and can even call out.. but hear nothing when I make the call

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Tyler G Vrk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nashville, Tennessee

Wrong address on sim card order

AI Highlights
  • - Wrong address entered and must be fixed on my order to receive my SIM.
  • - The in-app chat bot was unhelpful and I hope this email resolves the issue.

Wrong address got typed in and now I need to fix that so I can receive my SIM card. I have tried using the in-app chat bot, but it was completely unhelpful and very frustrating because all I need is someone to fix the address on my order. So I'm hoping this email is going to be able to help me resolve the issue I'm having.

Loss:
$5
Pros:
  • Great price for phone service
Cons:
  • Bad customer service

Preferred solution: Deliver product or service ordered

View full review
Resolved
Wes J Aby

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dora, Alabama

Resolved: No sim card

AI Highlights
  • - Nov 3 email said the SIM card was sent, but it hasn't arrived.
  • - Nov 17, about five days past the promised date; I paid for it and need an update.
Updated by user Dec 05, 2025

Company fixed the issue and I have been provided with product or service ordered. It was resolved.

What more you need from here thank you.

Im done with this. Sorry.

Original review Nov 17, 2025

Where's my SIM card? It's been well past the allotted days you originally told me.

On the third, you sent me an email stating on the 3rd of Nov. saying you sent my SIM card out. It's now the 17th.

I'm no genius; however, I'm sure that's 5 days past the latest expected day you gave. Considering I paid for this and still haven't received it, please let me know something.

Loss:
$723
Pros:
  • Free wifi calling
Cons:
  • No service away from wifi

Preferred solution: Deliver product or service ordered

User's recommendation: Questionable

View full review
Robert C Ila
map-marker Chester, Pennsylvania

Trying to get the number back

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I got a new phone and took a SIM card out of the phone and put it in this phone, and now my number's gone. I need that number for my lawyers and my doctors, please and thank you.

View full review
Eartha Uch

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

645824 stop attempting to charge me because it gives me a 20 fee from my bank. Vester Lee Robinson Jr is my name and I don't use Text Now no more

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AI Highlights
  • - Stop attempting to charge me for using Text Now; I don't use your service anymore.
  • - Each declined charge costs $20 from my bank.

Stop attempting to charge me for using Text Now I don't use your service anymore. My name is Vester Lee Robinson Jr and y'all gave me a 626 phone number. Every time you do this and it declined it charges me 20.00 from my back.

User's recommendation: Don't use Text Now it's messing up my credit

View full review
Balin Zkk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

ABSOLUTELY NO CUST SVC

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AI Highlights
  • - The SIM card claims calls work without Wi-Fi, but calls off Wi-Fi didn't work.
  • - Text messages off Wi-Fi wouldn't send; support advised reinstall.

I have a text now SIM card in my phone which enables me to make calls even though I'm not in a Wi-Fi area well all the sudden I went to go send a text when I wasn't in Wi-Fi and it wouldn't let me so I kept trying and I thought was just a certain number and so I went on the support the bot told me to delete the app and redownload it well when I did that my neighbor had been reassign messages on my page were from 2020 and it was a living *** and then it got to where it was the right page again but yeah I couldn't make calls outside of Wi-Fi and I was on support chat back and forth for almost an hour and a half and guess what it still wasn't resolved until I finally figured it out on my own so it's great if you don't need to make calls outside of Wi-Fi but if you're going to spend money on a SIM card that says that's what you get that's what you should download get and right now I'm not well I am now but it's been over a week of nothing but sheer terror and tears and frustration

User's recommendation: Just don't expect much there's obviously no customer service phone number all this is back and forth text me back and forth and believing that could be so tired so so don't set your standards too high

View full review
Derron Lsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fairfield, California

Undependable, Unreliable, Foreign Alien Company that Won't Abide by US Consumer Rules

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AI Highlights
  • - TextNow imposes 24-hour holds and can disconnect accounts without explanation.
  • - Support is hard to reach and directs users to chat forums.
Updated by user Oct 28, 2025

Avoid this company. Although they have a better than average signal for a VOIP provider, this foreign Canadian company can not be trusted, and they can shut off your service at any time, and for no apparent reason. Best to avoid them.

Original review Oct 13, 2025

Textnow frequently will place a 24 hour restriction/hold on your account without any apparent reason, or permanently disconnect your account for no apparent reason. You can't call them, or at least not without great difficulty, and when you do get someone on the phone, they refer you to the chat forums instead of fixing your phone service.

TextNow believes they are above the law, and will not respond to US FCC complaints.

Apparently their foreign Canadian headquarters believes that the FCC doesn't apply to them because they are in Canada.

Their signal is good, but the company is too unreliable to trust with your every day business dealings to be taken seriously as a primary source of telecommunication service. Best to avoid them.

User's recommendation: Avoid this company

View full review

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