Darryl B Tqb

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Verified Reviewer

Phone not making calls.

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When I place a call, the phone displays: 'Placing this call will end your TextNow call.' The phone has started doing this on all outgoing calls.

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Preferred solution: Deliver product or service ordered

User's recommendation: Dont waste your time or money. They make a free service costly.

Derek B Rtz

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Verified Buyer
|

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Verified Reviewer

Sim card and and it's not working

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TextNow - Sim card and and it's not working
TextNow - Sim card and and it's not working - Image 2
TextNow - Sim card and and it's not working - Image 3
TextNow - Sim card and and it's not working - Image 4

I bought it months ago to use but not on Wi-Fi as it says; not once has it worked. I put it in, I followed the instructions.

I tried to contact them; they were trying to tell me that my settings were wrong. I watched videos on YouTube, I've done everything that I was supposed to, and it still doesn't work.

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Loss:
$6
Pros:
  • Offer of free service via wifi
Cons:
  • No customer support at all
  • No assistance for refund

Preferred solution: I want it to do what it says and allow me to use it when not connected to Wi-Fi since I paid for the SIM card

User's recommendation: Don't pay for the SIM card it won't work

RainyThatsMe

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Verified Reviewer
| map-marker Palmdale, California

Chat service failed 5 times been over 10 days and I still don't have my number ported in.

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TextNow - Chat service failed 5 times been over 10 days and I still don't have my number...
TextNow - Chat service failed 5 times been over 10 days and I still don't have... - Image 2

Phone number is a waste of time automated recording that hangs up on you at the end. Chats have made me wait hours and then dropped when I don't respond when they have provided no notification when sound options are on, my volume is up and, my notifications are turned on.

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User's recommendation: Make sure you have all day to wait to talk to customer service.

Isiah F Qbu

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Verified Buyer
|

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Verified Reviewer

Unauthorized Purchase

TextNow - Unauthorized Purchase
TextNow - Unauthorized Purchase - Image 2

Unauthorized use of my bank account I didn't authorize no one to take money out of my account please refund my money

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Loss:
$26
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Speedway do not get text now

Rozalia Kzu
map-marker Denver, Colorado

870-433-****

TextNow - 870-433-****

I need to know how much it's going to cost me.If anyone calls me none please tell me something Yo, can you help me out with nothing?I'm just trying to figure out how much you're gonna cost me before.I put it in my pholet me know.

Can you text me something?Then I got somebody else's angry seed a car.D let me pay twice

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User's recommendation: I'm going to see how much is gonna cost me to get the sims card open as I all I want to know

Resolved
Ali P Dsi

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Verified Reviewer

Resolved: Limited account

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TextNow - Limited account
TextNow - Limited account - Image 2

When I was sending videos to my best friend through link, it made my account limited whenever it said that I was spamming when I wasnt

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Pros:
  • You get a free phone number
Cons:
  • Will ban you
  • When you send simple things like videos or too much of it
  • Ads

Preferred solution: My account not limited and to have it back and to not have this happen again

User's recommendation: Honestly, just find another app because this is a scam

Tammy E Wvh

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Verified Reviewer

Retrieve deleted message

TextNow - Retrieve deleted message
TextNow - Retrieve deleted message - Image 2

Hi, I would like to ask you to email me and retrieve deleted messages so I can show proof to the judge that we did talk to each other so he can't lie to the judge. My current phone number is 863-624-****.

I text messaged him, his phone number is 863-512-****. I want you to email me, so I can show proof to the judge that he did text message me as soon as possible.

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Juliana P Xkj

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Verified Reviewer

Sim card

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It's been two weeks since I paid for a SIM card and received an email the same day stating that it had been shipped. The problem is, I still haven't received it, and I shouldn't have had to purchase another one because, for some reason, it was deactivated.

I thought once you purchase a SIM card and keep it, it doesn't get deactivated. I have been using TextNow for years, but it seems that everything is changing and those of us that have been here for years don't understand what is going on. Years ago, when I bought a SIM card, it locked in my phone number and that was it โ€“ I didn't have to do any more. But now, it seems like you have to pay weekly or monthly to have your number locked in and not have your phone disconnected.

It's upsetting how things have changed and we now have to pay for things we never had to pay for before with TextNow. My main reason for contacting you is that I paid for a SIM card over two weeks ago and still haven't received it. Since the 24th, it keeps telling me to activate my SIM card that I don't have yet. Can someone please tell me what's going on?

I get nowhere in trying to find out what is going on because your bot chat help can't assist, and I haven't found a number that I can call to talk to anyone. So please, email me back with what is going on with the SIM card I have already paid for and haven't gotten yet.

View full review
Loss:
$5

Preferred solution: Deliver product or service ordered

User's recommendation: It's a good service or once was this is my first problem so I hope it gets fixed

Rozalia Kzu
map-marker Denver, Colorado

870-433-****

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Can you please tell me how much it's gonna cost me to get The Sims card open? And I got one Yao sent me a pay for $4 and some cent.

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User's recommendation: I'm trying to see how much it's gonna cause me to get this Sam's car on.I got me from y'all

Resolved
Lena Kdu

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Verified Reviewer
| map-marker Carol Stream, Illinois

Resolved: Does not deliver on what they advertise. MISLEADING ADVERTISING.

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Updated by user Sep 22, 2024

Company fixed the issue and I have been provided with apology. Textnow works quite well. Issue has been resolved - error was on my end.

Original review Aug 23, 2024

Textnow advertised that people could make unlimited calls/texts FREE! With or without wifi.

NOT TRUE. I even purchased their sim card to make sure I'd get what was promised. No such luck.

Textnow only works w/ wifi.

Customer service is good - IF YOU HAVE 60-90 MIN to hang around until a live agent comes online.

Very poor connection. I have my phone on max volume and still find difficulty hearing the other party.

OVERALL - DOUBLE THUMBS DOWN!

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User's recommendation: Stay away from Textnow.

michael m Sca

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Verified Reviewer
| map-marker Riverside, California

Customer service worthless

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sim card stopped being recognized by my phone. other cards worked.

reached out to all customer service numbers, emails, etc. there response was to ping pong me to another unhelpful sight I had already tried.

free? !?!?

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Flyangel T

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Verified Reviewer

Why I can not receive or send text massage?

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Hello, I can not receive texts from people, people can not receive texts from me , can you check to see whats going on with my account? Please

My number is 657-293-****

View full review
Loss:
$20
Cons:
  • No response

Preferred solution: Why I can not receive or send text messages?

User's recommendation: Please help me

Uniquely J

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Verified Reviewer

Nipueneenee@***.com

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Trying to activate the SIM card, but in the process of activation, it stated that this SIM couldn't be activated and to reach out to you all. Please help resolve this. Thanks.

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Pros:
  • Able to actually use and have a phone for backup and it operates as any other phone
Cons:
  • Activation is the only issue i have and ha

Preferred solution: Resolved successfully

User's recommendation: Possible

Toby B Qdw

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Verified Reviewer

Issues with sim

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I can't help or in touch with anyone to help me with my Sim card and comparable to so it can use your Sim card

View full review
Pros:
  • Non
Cons:
  • Non

Preferred solution: I would like to know the cricket dream phone can use Textnow Sim card and i my number on my sim card

User's recommendation: I would never commended this *** *** company

Jamie C Bcm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My phone time is not going on my phone, I bought a $39.99 phone plan but it's not working

TextNow - My phone time is not going on my phone, I bought a $39.99 phone plan but it's...
TextNow - My phone time is not going on my phone, I bought a $39.99 phone plan... - Image 2
TextNow - My phone time is not going on my phone, I bought a $39.99 phone plan... - Image 3

They could address my issue instead of doing everything but fixing it! I am very dissatisfied.

I've been trying to get the time I bought on my phone since the 15th! I will be changing providers because you guys keep blowing me off!

View full review
Loss:
$40
Pros:
  • Number
Cons:
  • Unpredictable and no contact solution worthless service

Preferred solution: Full refund

User's recommendation: Not no but *** NO!

Johnnie W Kse

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Verified Reviewer
| map-marker Visalia, California

I havent heard from them.

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Respond and try to accommodate the customers as much as possible.At least try to satisfy customer. Give more information on product so the person can be more assured it will work Offer to replacement.

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